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CX Today is the leading online publication for Customer Experience News including; Contact Centre, CRM, Artificial Intelligence and more
2024 Survey Report: What Contact Centres Are Doing Right Now
That’s why we’ve surveyed Call Centre Helper readers yet again, throughout summer 2024, to uncover the latest and most exciting contact centre insights in our annual survey.
Call Center Journal – The Magazine for Call Center Professionals
May 9, 2024 · The Leading Call Center Magazine for industry professionals. Featured articles, news and insights, interviews, call center resources and tools to help you succe.
Call Center Times | Source for Call Center and Call Centre News, …
The Leading Source of Call Center and Call Centre news, leads, and outsourcers. The Call Center Industry's Most Informative Monthly Newsletter, and Job Openings.
Latest News - Call Centre Helper
Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Expert Predictions: What Will 2024 Bring for Contact Centres?
We’re seeing demand for contact centre technology for a reduced workforce increase, with non-traditional users of contact centres now being required to have contact centre functionalities in place. This comes as a result of the hybrid working model and the diversification of employees.
AI could kill off most call centres, says Tata Consultancy ...
The head of Indian IT company Tata Consultancy Services has said artificial intelligence will result in “minimal” need for call centres in as soon as a year, with AI’s rapid advances set to upend...
New Contact Center Research Reveals Five Market Megatrends for …
Jan 22, 2024 · 1. Contact Center Demand Climbs Higher, with Voice & Email Still Ruling the Roost. 76 percent of contact centers have experienced higher contact volumes over the past year. With an explosion of new channels – such as RCS, Google Business Messaging, and even TikTok – that is understandable.
Contact Centre News - CX Today
The Latest BIG News from Freshworks, Sprinklr, Afiniti & Shopify. “The Cuts Are Deep”: Avaya Kickstarts a Second Round of Layoffs. Essential Technologies Shaping the Future of Contact Centers. Five9 & Pindrop Announce an “Industry-First” Native Integration.
6 Contact Center Trends to Watch in 2024 - CMSWire.com
Dec 11, 2023 · Several key technological trends are expected to significantly impact contact/call centers, shaping both their operational framework and the overall customer experience.
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