Data has become the lifeline of our increasingly interconnected world and a crucial lever for driving customer experience.

The root of the word insurance dates over 500 years from the French ‘ensurer’ meaning engagement to marry. Today some leading ...

While marketing traditionally owns customer experience, today's CX challenges demand involvement from operations, finance, HR ...

The challenge isn't replacing humans but reinventing how we integrate human skills into AI-driven experiences.

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

Standard Bank Group is committed to enhancing customer experience by integrating purposeful technology solutions.

Package.ai, a platform that provides artificial intelligence-based delivery for retail operations and customer service, said ...

The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims ...

La Maison Simons leads Leger's 2025 WOW Digital Ranking, highlighting Canada’s top retailers excelling in online customer ...

Retailers at this year’s NRF Big Show showcased how they are putting customer data to use for personalization and loyalty.