Decades from now, when historians look back upon the first five years of the 2020s, two critical developments will stand out ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Here's why everyone is sharing silly videos of their partners and friends – and balking at them being their emergency contact ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

The digital marketing train has left the station, but it’s not too late to get onboard by improving your online presence.

A private gauge of China’s service activity expanded at a slower clip in January, pointing in the same direction as official data as both demand and supply cooled at the start of the year.

ATLANTA and PROVO, Utah, Jan. 30, 2025 (GLOBE NEWSWIRE) -- Clip Money, Inc. (“Clip” or “Company”) (TSXV:CLIP) (OTCQB:CLPMF), a company that operates a multi ...

1. Master the Art of Active Listening To deliver quality customer service, listening attentively is an indispensable skill. Please take the—time to ensure you genuinely understand your desires and ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...