When is a patient not a patient? And does it matter? Kevin Lewis revisits the myths and controversies of a recurring ...

Hence, patients were more willing to participate in improving healthcare service. For example, patients participated in the Health Commission’s survey on patient satisfaction (A14, A11). The survey ...

Nearly a quarter (24%) of people in England experienced poor NHS care in the past year, but only 9% of those affected lodged a formal complaint, according to the patient watchdog Healthwatch England.1 ...

Fewer than one in patients who experience poor NHS care bother making a formal complaint because they have 'no confidence' in the grievances procedure, according to a study. The report by ...

The Grievance Appellate Committees (GACs) set up by the government to look into users' complaints against large social media companies such as Facebook, Twitter and Instagram will commence ...

New data published today shows that 784 patients a day were in hospital with norovirus last week (week ending 19 January 2025), up from 650 the previous week. Levels ...

Edelman is the CEO of Edelman, a global communications firm. Economic fears have metastasized into grievance—this is the core finding of the 2025 Edelman Trust Barometer. We observe a profound ...

Odds quantify the absolute level of risk of an outcome (for example, 30-day mortality after ... relative area deprivation, chief complaint upon arrival at A&E, and whether the patient was subsequently ...

For example, those guidelines call for a bidirectional transfer of knowledge based on the idea that patients and providers hold nonoverlapping areas of expertise. We provide expert knowledge of ...