HP has now reversed the move, citing 'initial feedback' and 'the importance of speaking to live customer service agents in a ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Going live on social media and enhancing customer experience are two practical strategies that will not only increase revenue ...

A satirical video falsely claiming Donald Trump has banned Indian customer service representatives is circulating on social ...

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

Meal delivery services give consumers a convenient way to make home-cooked meals by delivering fresh, pre-measured ...

Members of the Jamestown Area Chamber of Commerce Ambassador Committee presented the January Customer Service Award to Sammy ...

Rogers Communications says it has laid off a "small percentage" of customer service employees, as it invests in digital tools ...

Decades from now, when historians look back upon the first five years of the 2020s, two critical developments will stand out ...