The bank said it was experiencing a “technical issue” with a third-party vendor, impacting some account services like deposits and payment processing.

Capital One users were reporting issues with receiving their deposits on Thursday morning, leaving many customers wondering where their money and paychecks are. Complaints on social media were pouring in via the @AskCapitalOne customer service account on X, formerly Twitter.

Days after an outage, Capital One Bank customers are reporting they still can't access their accounts. Here's what the company is saying.