When something regrettable happens at work—a flare ... you own up to your mistakes while remaining calm and confident. There are other times when a written apology is called for.

Oops. You’ve made a mistake at work. Rather than panicking or spiralling into a hole of self-flagellation, use the AAA technique to apologise and move forward. You ...

We all make mistakes. Maybe it’s a botched ... move or repairing and possibly strengthen work relationships. This all comes down to the art of apology. While you might not consider an apology ...