RBI Governor Sanjay Malhotra asked banks to avoid calling customers repeatedly for ‘know your customer’ (KYC) documents.

RBI Governor Sanjay Malhotra instructed banks to avoid repeated KYC document requests from customers, emphasizing the use of ...

RBI Governor Sanjay Malhotra expressed concerns over the rise in customer complaints and urged bank and NBFC management to ...

The Reserve Bank of India (RBI) governor Sanjay Malhotra on Monday exhorted banks to provide services efficiently to ...

RBI Governor urges banks to prioritize grievance redressal to improve customer experience and trust, highlighting systemic ...

RBI Governor Sanjay Malhotra calls for an end to repeated KYC document requests by banks, citing inconvenience to customers. He also stresses the importance of complaint redressal and using AI for ...

Ninety-five commercial banks in India received over 10 million customer complaints in the 2023-2024 financial year, Malhotra ...

RBI Governor Sanjay Malhotra urges banks to streamline KYC processes and enhance customer service. He criticized repeat ...

In response to the rising grievances, RBI Governor Sanjay Malhotra has urged banks to enhance their internal grievance ...

Even as AI plays a pivotal role, Malhotra emphasised that customer service is ultimately a human-driven function. He urged financial institutions to invest in training staff on the behavioural aspects ...