Citing statistics, he noted that complaints filed under RBI’s Integrated Ombudsman Scheme have grown at a compound annual ...

"In this age of competition, we will not survive long if we do not provide quality service to our consumers," Malhotra said ...

India's central bank-regulated entities can leverage artificial intelligence internal controls to address consumer complaints ...

RBI Governor Sanjay Malhotra instructed banks to avoid repeated KYC document requests from customers, emphasizing the use of ...

Reserve Bank and the Bank of Mauritius (BOM) have signed a pact for establishing a framework to promote the use of the Indian ...

RBI Governor Sanjay Malhotra urges banks to streamline KYC processes and enhance customer service. He criticized repeat ...

RBI Governor urges banks to prioritize grievance redressal to improve customer experience and trust, highlighting systemic ...

The Reserve Bank of India (RBI) and the Bank of Mauritius (BOM) have signed a Memorandum of Understanding (MoU) for establishing a framework to promote the use of local currencies — the Indian Rupee ...

The Reserve Bank of India (RBI) has issued a strong warning to banks and financial institutions, urging them to stop repeatedly asking customers for Know Your Customer (KYC) documents. RBI Governor ...

The New India Co-Operative Bank faces a crisis after alleged embezzlement of Rs 122 crore. Depositors petition the RBI for immediate intervention to revive the bank and alleviate their financial ...

The Reserve Bank of India and the Bank of Mauritius signed an MoU to promote the use of Indian and Mauritian Rupees for cross-border transactions. This agreement aims to optimize trade costs and ...

Sanjay Malhotra, the new Reserve Bank of India governor, is right to unwind some of his predecessor’s hawkish controls on a ...