Digital banking has rapidly ascended to the forefront of customer engagement. Yet, despite millions invested in digital app ...

Understanding your ideal customers requires continuous research, segmentation, behavior analysis, and relationship-building.

The move to modernized, competitive customer experience delivery has been elusive for utilities due to the costs and the ...

"A leader isn't a leader just by claiming to be one. Of course, you can impose your leadership, but that is just not my style ...

Author: Manu Ajith Digital transformation is the modern-day business survival guide. It is a complete rewiring of a business.

According to Sudipto Paul, partner and leader of McKinsey’s growth, marketing and sales practice in India, the combined entity will be better equipped to help clients maximise their digital ...

The company prides itself to enable a new standard for Contact Center excellence. Voiso's innovative technology is helping ...

Leaders from Verizon and Indeed spoke at Qualtrics X4 about using generative AI to supercharge data crunching capabilities and reduce workers’ cognitive load.

Retail is evolving fast. AI is in the middle of this transformation. By 2025, artificial intelligence will redefine how ...

AI use is almost commonplace. More than seven in ten respondents to a recent McKinsey survey, 71%, say their organizations ...

Insurance is one of life’s boring necessities, but bolt is livening it up through technology partnerships and industry ...