Despite the buzz surrounding artificial intelligence in customer experience (CX), most organisations are still finding their ...

Content Guru’s Global AI Vision Takes Center Stage with New Website Launch. Leading CX Provider Also Announces Flagship AI Event, brain ® 2050 . Content Guru has today announce ...

A group of 80s singing legends swapped the stage to handle calls for clothing retailer The White Stuff at their Contact ...

A Met Police contact centre handler has been praised for using Instagram to safeguard a victim of domestic abuse ...

Wordwatch, a provider of communications governance & archiving solutions, announced William Davenport as its Managing ...

WorkL Reveals Key Barriers to Workplace Happiness. contact centre and business survey by WorkL ahead of International Day of ...

CX Tech Trends that Contact Centrer Leaders Can't Ignore - article by contact centre specialist Enghouse Interactive ...

NHS Shared Business Services celebrates contact centre success - contact centre benchmarking success according to CCMA ...

Top Industries Revealed - Who Leads in Customer Service Excellence within the contact centre? New research by Esendex ...

Sabio Group has today announced the launch of a new offering aimed at tackling how contact centres manage employee leave ...

Wix cuts time spent on contact centre agent scheduling by 40% with Calabrio, improving adherence and shrinkage across shifts ...

Node4 delivers fully integrated Webex contact centre for TMTI and paves the way for AI implementation. contact centre case ...