Data has become the lifeline of our increasingly interconnected world and a crucial lever for driving customer experience.

The root of the word insurance dates over 500 years from the French ‘ensurer’ meaning engagement to marry. Today some leading ...

While marketing traditionally owns customer experience, today's CX challenges demand involvement from operations, finance, HR ...

The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims ...

Package.ai, a platform that provides artificial intelligence-based delivery for retail operations and customer service, said ...

In a groundbreaking research paper published in the International Journal of Scientific Research in Computer Science, ...

Throughout the year, CMSWire TV has hosted a diverse array of discussions, reflecting the dynamic nature of customer ...

The report highlights that India’s e-commerce market is growing at a compound annual growth rate (CAGR) of 30.11%, with Tier II and III cities driving 65% of this growth.

Joseph Michelli joins us on today’s Inside Automotive, to share strategies for thriving in 2025 by blending human connection with technology ...

The U.S. Small Business Administration has launched the MySBA digital platform. The agency said Friday the new platform is ...